Returns & Exchanges


  • Return and refund of a product is possible if:

- A customer received the wrong item by our mistake.

- A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within seven days after receiving a product.

If BESEXstore agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its packaging. BESEXstore pay all costs (shipping, taxes).

  • Return is impossible if:

- A customer has already used a product.

- It involves a customized product with engraving.


We don't accept exchanges.

Please, contact us at besexstore@gmail.com if you have any problems with your order.